Privacy Policy
24/7
Overland Tow Service, Inc.
Privacy Policy
This Privacy Policy explains how Overland Tow Service, Inc. ("Overland Tow," "we," "us") collects, uses, and shares information when you use our services. It applies to overlandtowservice.com, our online booking pages (including those hosted at towmaticai.com), the Overland Tow mobile app, phone calls, text messages, and messages sent to us through Google Search and Google Maps.
Overland Tow Service, Inc., 3505 Merriam Dr, Suite B, Overland Park, Kansas 66203.
Information we collect
Information you give us. When you request a tow, quote, roadside service, or private property tow, we may collect:
- Name, phone number, and email address
- Company, dealership, or property name, and the name and role of the person requesting service
- Vehicle details: year, make, model, color, license plate, last digits of the VIN, drive type, and condition
- Pickup and drop-off addresses, vehicle location details, and parking garage height clearance
- The problem with the vehicle, the service needed, and any notes you add
- The date and time you want service, who is paying, and any reference or MR number
- Customer contact details you provide on behalf of someone else (for example, a dealership customer)
Location. If you tap "Use My Current Location," we use your device's GPS location to fill in your pickup address. We only access your location when you choose this option.
Photos and signatures. Private property tow requests may include photos of the vehicle and an electronic signature authorizing the tow.
Phone calls. Calls to Overland Tow may be answered by our staff or by an AI phone assistant. Calls may be recorded and transcribed for dispatch, quality, training, and record-keeping. By staying on the line, you consent to this.
Texts and messages. We keep the content of text messages and messages you send us through Google Search, Google Maps, or our website, including replies from our AI assistant.
Information collected automatically. When you visit our websites, we and our service providers collect your IP address, device and browser type, pages viewed, the link or ad that brought you to us, and similar data through cookies and similar tools.
Payment information. Payments are handled by our payment processors or in person. We keep records of the transaction but do not store full card numbers on our websites.
How we use information
- Dispatch drivers, provide towing and roadside services, and contact you about your request
- Send quotes, confirmations, driver updates, arrival times, and receipts
- Verify authorization for private property tows and keep required tow records
- Bill for services and handle payments, disputes, and claims
- Answer questions and route requests through our staff and AI assistants
- Measure and improve our websites, ads, and service
- Detect and prevent spam, fraud, and misuse
- Comply with laws, regulations, and requests from law enforcement
Text messaging (SMS)
When you submit a request with a mobile number, text our text line, or ask us to text you, you agree to receive text messages from Overland Tow about that request. These include confirmations, quotes, driver updates, and arrival times.
- Message frequency varies by request.
- Message and data rates may apply.
- Reply STOP to stop receiving messages. Reply HELP for help, or call 913-722-3505.
- Consent to receive texts is not a condition of buying any service.
- Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Information may be shared with service providers who help us send messages, as described below.
AI assistants
We use AI tools to answer some calls, texts, and messages, including messages sent through Google Search and Google Maps. These assistants may collect the details of your request and pass them to our dispatch team. A person can take over a conversation at any time. AI responses may contain errors; the details confirmed by our dispatch team control. Messages sent through Google are also subject to Google's Privacy Policy.
How we share information
We share information only as needed to provide our services, run our business, and follow the law:
- Our drivers and staff, to complete your request
- Service providers that work for us, including dispatch software (Towmatic), workflow automation, phone and text messaging providers, AI phone and messaging providers, website hosting, mapping services (Google Maps), email providers, and payment processors
- Property owners and managers, for private property tows they request or authorize
- Vehicle owners, lienholders, insurers, and motor clubs, when needed to complete, bill, or document a tow
- Law enforcement and government agencies, when required by law, including tow notifications
- Advertising and analytics partners such as Google, to measure how our ads perform (see Cookies and advertising)
- A buyer or successor, if Overland Tow's business is sold, merged, or transferred
We do not sell your personal information.
Cookies and advertising
Our websites use Google Analytics and Google Ads conversion tracking. These tools use cookies to tell us which ads and pages lead to calls and booking requests. You can block cookies in your browser settings, adjust ad personalization at Google My Ad Center, and opt out of Google Analytics with the Google Analytics opt-out add-on. Our websites do not respond to browser "Do Not Track" signals.
How long we keep information
We keep information as long as needed to provide services, keep business and tax records, resolve disputes, and meet legal requirements. Tow, storage, and private property tow records may be kept for several years where the law requires.
Security
We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure.
Your choices and rights
- Access, correct, or delete. Ask us to see, correct, or delete your information. Some records must be kept by law.
- Texts. Reply STOP at any time.
- Cookies and ads. Use the options in Cookies and advertising.
Residents of some states have additional privacy rights, and we will honor the laws that apply to you. To make a request, contact us using the details below. We may need to verify your identity first.
Children
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
Other websites and apps
Our websites link to services we don't control, such as Google Maps and app stores. Their own privacy policies apply.
Changes to this policy
We may update this policy. The effective date at the top shows when it last changed. Continued use of our services after a change means you accept the updated policy.
Contact us
Overland Tow Service, Inc.
3505 Merriam Dr, Suite B, Overland Park, KS 66203
Phone: 913-722-3505 · Text: 913-799-1180
Email: contact@overlandtowservice.comSee also our Terms of Service.
Location
Visit Our Overland Park Office
Overland Tow Service, Inc.
3505 Merriam Dr, Suite B, Overland Park, KS 66203 913-722-3505 contact@overlandtowservice.comHours
- Towing24/7
- Lot: Monday–Friday8:00 AM–5:00 PM
Towing available 24/7, 7 days a week, including emergencies.